Terms of Service

These Terms of Service ("Terms") set out the agreement between you ("the Client", "you") and Nice Peak LTD, trading as Shiplo ("Shiplo", "we", "us", "our"), for the provision of order fulfilment, warehousing, pick and pack, returns management, branded packaging and related logistics services ("the Services").

By requesting a quote, sending us stock, or instructing us to fulfil orders, you agree to be bound by these Terms together with any written quote, statement of work or service schedule we agree with you (together, the "Agreement"). Where a specific written quote or schedule conflicts with these Terms, the specific document takes precedence for the matter it covers.

We may update these Terms from time to time. Where changes are material, we will give you reasonable notice before they take effect.

We will provide the Services described in your agreed quote or service schedule with reasonable care and skill, and in accordance with applicable UK law.

Orders received before the daily dispatch cut-off confirmed for your account are processed for dispatch the same working day, subject to stock availability and circumstances beyond our reasonable control. Working days exclude weekends and English public holidays.

We may decline to receive, store or handle goods that are prohibited, dangerous, perishable, unlawful, or otherwise unsuitable for our facilities, or that you have not declared accurately. We will tell you if this applies.

You are responsible for the accuracy of the information you provide, including stock manifests, product details, weights and dimensions, order data and delivery addresses. We are not liable for delays or errors caused by inaccurate or incomplete information supplied by you.

You confirm that you own the goods, or are authorised to deal with them, and that the goods and their sale comply with all applicable laws, regulations and marketplace policies. You are responsible for the legality, safety, labelling and intellectual property of the products you send us.

You must maintain sufficient stock and packaging materials to meet your order volumes, and respond promptly to low-stock alerts and reasonable requests for information.

On receipt, we will book your goods in and check them against the manifest you provide. We will record obvious external damage or discrepancies and notify you, but we are not obliged to open or test every item, and a count against your manifest does not constitute a guarantee of the internal condition of sealed goods.

Goods are stored at our UK facility in tracked locations. Risk in the goods remains with you at all times except to the extent that loss or damage is caused by our negligence while the goods are in our care.

You grant us a lien over goods in our possession in respect of any sums properly due and unpaid under the Agreement, and we may withhold release of goods until such sums are paid.

Fees are as set out in your agreed quote or service schedule. There are no setup fees and no minimum-term lock-in unless expressly stated in writing. You pay for the Services you use, including receiving, storage, pick and pack, shipping and any optional services such as returns handling.

Unless agreed otherwise, invoices are issued periodically and are payable within the period stated on the invoice. We may charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

All fees are exclusive of VAT, which will be added where applicable. Courier charges are passed through and shown separately.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to the above, we are not liable for indirect or consequential loss, loss of profit, loss of sales, loss of goodwill or loss of anticipated savings. Our total liability arising out of or in connection with the Agreement in any twelve-month period is limited to the total fees paid by you to us for the Services in that period.

We are not liable for losses arising from courier delays or failures once goods have left our facility, from inaccurate data you supplied, or from events beyond our reasonable control.

We maintain appropriate insurance for our operations. You are responsible for insuring your goods to their full value while in storage and transit, except to the extent expressly covered by us in a written schedule. We recommend you hold your own stock and goods-in-transit cover.

The Agreement continues until terminated. Either party may terminate by giving the notice period stated in your service schedule, or, if none is stated, thirty (30) days written notice.

Either party may terminate immediately if the other commits a material breach that is not remedied within fourteen (14) days of written notice, or becomes insolvent.

On termination, you must pay all outstanding fees and arrange collection of your goods within a reasonable period. We may charge ongoing storage and handling until your goods are collected.

The Agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from it.

If any provision is found to be unenforceable, the remaining provisions continue in full force. Our failure to enforce a right is not a waiver of that right.

These Terms are between you and us, and confer no rights on any third party under the Contracts (Rights of Third Parties) Act 1999.